TFIA has been informed by the ACCC that five updated guides for business and legal practitioners on the Australian Consumer Law (ACL) are now accessible. These guides are now easier to read and feature case studies.
The ACL applies to all Australian businesses, and these guides were produced to help businesses learn about their rights and obligations under the law. It’s also intended to help legal practitioners provide advice to their clients about how to comply with the ACL.
Updated editions are now available on the ACCC website:
- Consumer guarantees: Covers what consumer guarantees apply to goods and services, who is responsible for those guarantees and when a remedy, such as a repair, replacement or refund, may be available.
- Sales practices: Discusses unsolicited supplies, unsolicited consumer agreements, pyramid schemes, multiple pricing, lay-by agreements, referral selling, and harassment and coercion.
- Avoiding unfair business practices: Deals with misleading or deceptive conduct, unconscionable conduct, false or misleading representations and related offences, information standards and country of origin representations.
- Product safety: This guide covers the national product safety and recall regime.
- Unfair (consumer) contract terms: Explains how unfair contract terms apply to consumers. (Note: This guide does not cover the new business-to-business unfair contract terms law which will take effect on 12 November 2016. You can find information about this law at www.accc.gov.au/uct).
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