The Role
This position plays a critical role in supporting all aspects of the AFC’s member value proposition. The Member Experience & Operations Coordinator is responsible for delivering a seamless, high-quality membership experience and ensuring that the AFC has the systems, processes and insights in place to build strong, lasting relationships with its members.

Reporting to the Industry Relations Manager, the Membership Experience & Administration Coordinator is the custodian of all membership-related systems and data. They play a vital operational role in ensuring accurate, timely information flows across the team, enabling the AFC to deliver value at every stage of the membership journey.

Working from the Powerhouse Museum and one day a week from home, your week includes connecting with brands (existing and prospective) and manufacturers about membership, helping members unlock the full value of their benefits, supporting member events (i.e. member forums) and content launches (i.e. toolkits and reports), helping to coordinate AFC presence at key owned and industry events such as AFC Australian Fashion Week, AFC Australian Fashion Conference, Melbourne Fashion Festival and Melbourne Fashion Week.

Location & days

Sydney, 5 days per week

Roles & Responsibilities
MEMBERSHIP OPERATIONS

• Manage the AFC inbox and action enquiries within two business days

• Manage membership onboarding and offboarding process, ensuring a smooth and supportive journey

• Complete monthly membership reporting payment reconciliation

• Manage travel, invoices and payments

• Oversee AFC registered charity reporting and donation administration

• Maintain and update AFC membership portal, CRM and AFC Directory

• Create weekly and monthly membership reports to present to the team, regularly seeking improvements on the information provided and identifying learnings from experience which can improve future engagement

• Present weekly overviews of external AFC meetings and prepare meeting briefers

• Assist team members with ad-hoc administration support

MEMBERSHIP ACQUISITION & ENGAGEMENT

• Lead research on the Australian fashion and textiles industry to aid the acquisition of new members

• Contribute to the development and implementation of the AFC member acquisition strategy

• Identify potential members and attend meetings to drive new member acquisition

• Ensure timely, strategic follow-up with members ahead of membership renewal

• Regularly review membership processes to optimise and enhance the member experience

MEMBERSHIP CONTENT & PROGRAMMING

• Assist in the development of the AFC’s impact programs, including reports, presentations, events, webinars, member resources and project proposals

• Support with grant applications and acquittals to fund member impact programs

• Provide membership analytics and insights to help the marketing team develop engaging member acquisition and retention strategies

• Develop and design compelling presentation decks

• Attend conferences and industry events as required

What we are looking for

• Tertiary qualification

• 1-2 years experience in a business environment, preferably with a Membership Organisation

• Excellent skills in excel and data management

• Excellent written and verbal communication skills

• Strong attention to detail

• Strong ability to turn insights into actions

• Openness to new ways of working and comfortable working in a high paced and dynamic environment

• Experience in clothing and apparel is a strong advantage

About the Australian Fashion Council
The AFC is the not-for-profit peak industry body for the Australian fashion & textile industry with members drawn from across the entire fashion and textile ecosystem. Our unique position is in connecting critical stakeholders across an industry that generates $27.2 billion, to effectively champion an innovative, resilient and sustainable legacy. Through collaboration and leadership, we provide resources, support and tools that enable our industry to evolve and thrive.

At the AFC, we champion courageous leadership and purposeful growth; We believe in celebrating creativity and connecting community; We value collaboration, integrity and human-centricity with a maverick spirit. The AFC encourages a culture of collaboration and open communication which empowers, nurtures and rewards its employees with a positive environment, understanding and flexibility. We believe diversity and inclusion drive innovation and are committed to building a diverse workforce that enriches the workplace.

To apply

Email your cover letter outlining why you are the right fit for this role and your CV through to careers@ausfashioncouncil.com by 15 June, 2025. Applications without a cover letter will not be accepted.