Join the AFC: Member Experience & Operations Coordinator

The Role
This position plays a critical role in supporting all aspects of the AFC’s member value proposition. The Member Experience & Operations Coordinator is responsible for delivering a seamless, high-quality membership experience and ensuring that the AFC has the systems, processes and insights in place to build strong, lasting relationships with its members.

Reporting to the Industry Relations Manager, the Membership Experience & Administration Coordinator is the custodian of all membership-related systems and data. They play a vital operational role in ensuring accurate, timely information flows across the team, enabling the AFC to deliver value at every stage of the membership journey.

Working from the Powerhouse Museum and one day a week from home, your week includes connecting with brands (existing and prospective) and manufacturers about membership, helping members unlock the full value of their benefits, supporting member events (i.e. member forums) and content launches (i.e. toolkits and reports), helping to coordinate AFC presence at key owned and industry events such as AFC Australian Fashion Week, AFC Australian Fashion Conference, Melbourne Fashion Festival and Melbourne Fashion Week.

Location & days

Sydney, 5 days per week

Roles & Responsibilities
MEMBERSHIP OPERATIONS

Manage the AFC inbox and action enquiries within two business days

Manage membership onboarding and offboarding process, ensuring a smooth and supportive journey

Complete monthly membership reporting payment reconciliation

Manage travel, invoices and payments

Oversee AFC registered charity reporting and donation administration

Maintain and update AFC membership portal, CRM and AFC Directory

Create weekly and monthly membership reports to present to the team, regularly seeking improvements on the information provided and identifying learnings from experience which can improve future engagement

Present weekly overviews of external AFC meetings and prepare meeting briefers

Assist team members with ad-hoc administration support

MEMBERSHIP ACQUISITION & ENGAGEMENT

Lead research on the Australian fashion and textiles industry to aid the acquisition of new members

Contribute to the development and implementation of the AFC member acquisition strategy

Identify potential members and attend meetings to drive new member acquisition

Ensure timely, strategic follow-up with members ahead of membership renewal

Regularly review membership processes to optimise and enhance the member experience

MEMBERSHIP CONTENT & PROGRAMMING

Assist in the development of the AFC’s impact programs, including reports, presentations, events, webinars, member resources and project proposals

Support with grant applications and acquittals to fund member impact programs

Provide membership analytics and insights to help the marketing team develop engaging member acquisition and retention strategies

Develop and design compelling presentation decks

Attend conferences and industry events as required

What we are looking for

Tertiary qualification

1-2 years experience in a business environment, preferably with a Membership Organisation

Excellent skills in excel and data management

Excellent written and verbal communication skills

Strong attention to detail

Strong ability to turn insights into actions

Openness to new ways of working and comfortable working in a high paced and dynamic environment

Experience in clothing and apparel is a strong advantage

About the Australian Fashion Council
The AFC is the not-for-profit peak industry body for the Australian fashion & textile industry with members drawn from across the entire fashion and textile ecosystem. Our unique position is in connecting critical stakeholders across an industry that generates $27.2 billion, to effectively champion an innovative, resilient and sustainable legacy. Through collaboration and leadership, we provide resources, support and tools that enable our industry to evolve and thrive.

At the AFC, we champion courageous leadership and purposeful growth; We believe in celebrating creativity and connecting community; We value collaboration, integrity and human-centricity with a maverick spirit. The AFC encourages a culture of collaboration and open communication which empowers, nurtures and rewards its employees with a positive environment, understanding and flexibility. We believe diversity and inclusion drive innovation and are committed to building a diverse workforce that enriches the workplace.

To apply

Email your cover letter outlining why you are the right fit for this role and your CV through to careers@ausfashioncouncil.com by 15 June, 2025. Applications without a cover letter will not be accepted.

Australian Fashion Council announces CEO Leila Naja Hibri will depart in 2024

The Australian Fashion Council announced today that after almost four years as CEO Leila Naja Hibri has decided to hand over the role in early 2024, once a new chief is found.

Leila will continue to play an advisory role as the AFC’s nominated Director on the board of Seamless, Australia’s new national clothing product stewardship scheme.

Making the announcement, AFC Chair Marianne Perkovic said: “Leila is no ordinary CEO. She places people at the heart of all she does and is passionate about driving positive industry change, responsible growth and social and environmental justice.

“Over the past four years Leila has brought the Australian fashion industry together, increasing recognition of our $27.2bn contribution to the Australian economy, including $7.2bn in export revenue.

“With technology and innovation, diversity and inclusion always at the forefront, She has also led the development of an ambitious vision based on foundational strategic pillars:

promoting the Australian Fashion Trademark to grow demand for design-led brands committed to responsible practice;
building future manufacturing capability of 'fibre and its derivatives’ to boost jobs, the economy and our sovereign capability and close the supply chain loop;
developing skills and career pathways to address current and future skills needs, create jobs and boost the economic security; and
launching Seamless, to transition the sector to a circular economy by 2030 and create a just transformation towards Net Zero by 2050.

“This has created an incredible opportunity, and a secure and positive environment for our next CEO to champion the Australian fashion and textile industry. On behalf of the board and our team I sincerely thank Leila for her inspiring leadership,” Marianne continued.

Leila said: “With a well-defined vision and strategic direction in place, it feels like the right time to hand responsibility for the AFC’s next phase on to a new CEO.

“I am immensely proud of the AFC for guiding the beginning of our industry’s just transformation.

“Together we have navigated the challenges of the COVID era and commanded government attention by delivering groundbreaking reports that unveiled our industry’s true economic value and potential.

“We also established the progressive Australian Fashion Trademark, the pivotal Seamless clothing product stewardship scheme, and initiated the AFC Fashtech Lab as well as an Indigenous Fashion Fund.

“My most sincere thanks go to the incomparable AFC team, our Chair and Board and of course our loyal members, invaluable Patrons and industry partners. I also thank all the organisations and agencies, industry leaders and individuals who continue to support the AFC and our work.

“I am confident that the AFC, through collaboration, creativity and courage, will continue guiding this great industry as it transitions to a world-class thriving circular economy by 2030”, Leila added.

Marianne Perkovic, Chair of AFC Board

Marianne's career spans 30 years across the financial services sector including executive roles at the Commonwealth Bank of Australia (CBA), where she was head of CBA's Private Bank. Prior to that, Marianne was the CEO of Count Financial Limited and at the time of her appointment, was reported as the youngest female CEO of an ASX listed company.

She is an experienced Board Director and Committee Member, including Chair of Audit & Risk, Investment, and Strategy Committees, and a member of Remuneration & Nominations Committees. Marianne also has extensive experience as a Director, Trustee, and Committee Member for non-profit organisations and industry associations.

In 2017, Marianne was recognised by the Financial Services Council with the Industry Contribution Award for her two decades of work in the financial services industry. She has also been recognised as a finalist for the FINSIA Pinnacle Award for the Most Outstanding Woman in Financial Services and for Money Management's Female of the Year.

Marianne is currently the Chair of Eticore and serves as a Non-Executive Director for Insignia Financial Group, RAM Essential Services Property Fund (ASX: REP), Teachers Mutual Bank, she also is the AFC representative on Seamless and member of Workday's APAC International Advisory Board.

She holds a Bachelor of Economics, an MBA, and is pursuing a Master's in Coaching Psychology. She is a Graduate and Member of AICD, Chief Executive Women, and the Financial Planning Association.