AFC Update | Toll to retain the Garment on Hanger service

Over the last few months, Toll has been consulting with the Australian Fashion Council and industry members on continuing the Garment on Hanger service. Retailers welcomed the continuation of this important service offering which is a unique industry solution and not easily replaced. In response to strong customer demand, Toll has announced that they will retain the Garment on Hanger service, to support retailers meet their business needs...

by The AFC

16 December 2019

AFC Update | Toll to Retain the Garment on Hanger Service

Over the last few months, Toll has been consulting with the Australian Fashion Council and industry members on continuing the Garment on Hanger service. Retailers welcomed the continuation of this important service offering which is a unique industry solution and not easily replaced.

In response to strong customer demand, Toll has announced that they will retain the Garment on Hanger service, to support retailers meet their business needs, subject to the successful implementation of an industry solution that is commercially sustainable and meets customer service requirements.

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“The fashion retail industry is a key market for Toll and this is why we have invested in providing a unique service feature through our Garment On Hanger service. By providing the quality of service and care customers expect from the fashion industry, Toll is proud to be supporting Australia’s leading fashion retailers with this innovative solution.
In consultation with our customers, we carry out regular reviews of our service offering to better meet consumer needs and support future growth. We are delighted by the positive feedback from customers on Garment on Hanger about the need for this service in tackling key supply chain challenges facing the industry.”

Toll has developed a draft framework for the continuation of the Garment on Hanger service that outlines the proposed commitments both from Toll and their customers. This framework includes assurances that Toll will provide a long-term service, rate adjustments that reflect the cost-to-serve and mutually beneficial changes to Garment on Hanger operating practices.

To further address the commercial sustainability of the service and seek feedback on the optimal framework going forward, Toll hosted two Toll Fashion Supply Workshops for their fashion industry customers in Sydney and Melbourne.

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“We will continue to partner with the fashion retail industry in driving innovation across their supply chain and support the industry into the future.”